Refund and Cancellation Policy

Before an assignment starts

A quotation or written scope should state the service, locations, expected duration, reporting format, fee stages and likely third-party or travel costs.

Cancellation before fieldwork

Where a client cancels before fieldwork or external costs begin, any refund is assessed after deducting clearly disclosed administrative, research or payment-processing costs already incurred.

Cancellation after work begins

Fees for completed research, field hours, travel bookings, third-party charges and committed resources are generally not refundable. Any unused balance is reviewed against the written scope and actual costs.

Scope changes

Additional cities, subjects, dates, team requirements or reporting requests require approval before extra costs are incurred.

No-result refunds

Fees pay for agreed professional time and work, not a predetermined finding. A refund is not due merely because the investigation does not confirm a suspicion or produces limited findings.

How to request review

Email kishorenagi@gmail.com with the assignment reference, payment details and the reason for the request. The applicable written quotation or engagement terms will control.

Owner action: This policy must be checked against the business’s actual invoicing and refund practice before deployment.